Something doesn’t fit, right? Was your item damaged upon receipt? We’re here for you with a hassle-free item replacement policy that gives you up to 14 days to initiate your exchange from the moment your item is delivered.
Please do not return any damaged goods unless advised by a member of our support team.
I have received a faulty item
In the event you have received a defective item, please email us at [email protected] immediately with the following information:
- Your order number
- Which item is damaged
- A description
- A pic of the damaged item
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support.
All claims for parcels arriving damaged must be made within 14 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot issue a replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified ASAP.